The counterhad crumbs and dirt all over them. Kalahari_Carol, Corporate Guest Services Manager at Kalahari Resorts & Conventions - Poconos, responded to this review, This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Also, very nice, well kept and organized. I told her at that very moment there was a woman down at the prize counter with no mask on & they werent saying anything to her. There are too many other places to stay in the area that have much better customer service, honor their word, and are much more reasonable. I think maybe because English is not their first language and kalahari took advantage of that. By Car: We are located just about 2 hours away from NYC and Philadelphia. Obviously they weren't flushing and were disgusting! I am sorry to hear that this is the impression our Resort left on your last visit. Cancellations must be telephoned to our Reservations Department by your travel agent. I told her perhaps it would be better to say its not safe for the employees. After speaking with this gentleman for five minutes and giving him all relevant information, he took my "best number for a Kalahari agent to call me to cancel my reservation." more. If you have small kids i would suggest you bring snacks and bottled water bc Kalaharis marketplace is a bit expensive. They would not give us a refund as were within 72 hours of the trip. Kalahari advertises that you can cancel anytime within 24hrs and receive a full refund. Review of Kalahari Waterparks Reviewed June 26, 2020 I never use my sons disadvantages to my own advantage. COVID-19: By booking a reservation with Great Wolf, Guest (as defined herein) acknowledges the inherent risk of exposure to COVID-19 that exists by visiting any public place where other people are present. The fireplace didn't work, the media/sound center didn't work, and the sliding glass door from the sitting area to the balcony wouldn't open. I called again this morning and I got the same go around. They have a microwave and a small fridge in the room so you can bring any microwaveable food. We're doing everything we can to ensure the health & safety of our guests during this time, and it's great to hear that it's appreciated. I chose Kalahari because of their Covid policies that were strictly outlined. Click the blue Chat Now button from the My Trips or our customer service page. Why have a policy and not follow it? We look forward to seeing you again soon! It was not fun. Fast forward nearly two hours later and I was finally just given a refund and told to go on my merry way. Kalahari Resorts & Conventions - Poconos: Misleading Cancellation charge policy due to coronavirus - See 2,851 traveler reviews, 2,219 candid photos, and great deals for Kalahari Resorts & Conventions - Poconos at Tripadvisor. You will have a great time but if youre trying to save money be smart before you go, and look for things to do around. We were there for a day pass and stayed until the waterpark was near closing. I chose Kalahari because of their Covid policies that were strictly outlined. I alerted management several times to the issue & was told they apologized & would speak to the employees. No masks at all in the bowling alley. AirBnB recognise that they are going to shed a whole lot of hosts who have been put in this position through no fault of their own. 120-91 days. Working at Kalahari sucks, the management is so bad in the retail department. I cannot say enough about how the Kalahari has worked to mitigate the spread of virus. Basically they have signs up but do not approach guests to ask them to put on masks. However everyone enjoyed there time at the waterpark and we will definitely be returning again. Colombia. The disappointment in your stay is evident. They have trained their staff to lack empathy and act in an incredibly cold manner when it comes to customer service complaints. I hope you had a blast.See you next time! Even Disney world has closed. We were going with a large group and some of us have health issues. I've called three times and emailed, with absolutely no response. The kitchen was left a mess, trash from the previous people was still there. I told her perhaps it would be better to say its not safe for the employees. The next day we decided to get outside Chinese food for dinner. I cannot say enough about how the Kalahari has worked to mitigate the spread of virus. This is something I think should be addressed!! Employee told me they cant go Hitler on people & track them down to tell them to wear masks. Your kids will have a great time. The sheets are not soft. Four days later, and I'm now awaiting a call from a number I don't know to (hopefully) finally cancel my $500 reservation. Food is not bad and prices reasonable. The food here is relatively good. No masks at all in the bowling alley. So my friends and I just visited this past weekend and I have to say that while the water park was everything the kids hoped it would be- the values of the Kalahari staff were simply not in line with a business we wish to put our money in to again. I have a reservation for March 18, 2020. I asked for a supervisor and was told one would call me back within an hour. They absolutely do not follow their own Covid policies. When I called the customer service representative could not even get me a manager on the phone. Most water parks are closing and they are charging customers fees??? We couldnt close our bar tab due to at least 80 people touching each other at all angles in the swim up bar and after not wanting to wait any longer we left. So wrong Kalahari!!!! I started with the email they sent me to the reservation supervisor, but they responded the next day and said I had to cancel by phone. I am attaching picture here. They did not.More. I would have preferred when I booked that they told me they had signs up but would not be enforcing. If we are able to secure a replacement port, guests will receive a refund if there is any overage between the taxes, fees and port expenses of the cancelled and the replacement port.
Cruise Cancellation and Itinerary Change Policy If you want quiet, request that area because for some reason, people completely forget how to behave in public here. I was sent both an email & a text reminding me of their mask policies. I alerted management several times to the issue & was told they apologized & would speak to the employees. It was fun explaining that to my kid.4. It is pretty unscrupulous for this company not to make exceptions under a national health crisis as most others are doing. We have 269$ worth of incorrect bar charges and I have yet to get a call back from billing and upper management . Hello Amy - thank you for this kind review! Staff not enforcing any form of social distancing.
Kalahari only sees $$$ during the covid 19 crisis and stays open We brought up the email - Kalahari said that they changed their cancellation policy. Besides the dining and pricing , I think its a great water park, they say its the biggest in US. By visiting Kalahari Resorts & Conventions and Tom Foolerys, you voluntarily assume all risks related to exposure to COVID-19. She said people can get mean. We ate at B-lux and had a decent burger and my husband said the Mac & cheese was great. After spending an hour on the phone with someone who did not speak great English I was told I would be charged $90 in cancelation fees. We had to leave the waterpark Saturday with our to young children because of the packers game it was full of drunks and woman flashing men, ect INNAPROPRIATE. They dont allow outside food inside the actual waterpark ( a way to make money) bc they sell many food there so make sure you eat before entering. Toll-Free U.S., Guam and Canada Phone: 1-866-956-4262 Toll-Free Australia Phone: 1-800-608313 Worldwide Direct Below are exceptions to the cancellation and change policy: Death. I would like to connect you with our Food & Beverage Manager. Cruises and Land Programs. We went here for 4 days and had a good time. The water park inside and outside was fun. ROUND ROCK, Texas - A grand opening ribbon cutting was held Thursday at the lobby entrance to the new Kalahari Resorts and Conventions in Round Rock. Being that I am considered high risk if I contract covid 19 I decided it would be best to cancel. I would have chosen to go elsewhere. I think maybe because English is not their first language and kalahari took advantage of that. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Worst part is my kids love it here, we love it, the past two times have really made me question if Covid has ruined it forever. Guests, the Kalahari team & even those passing by. Tripadvisor performs checks on reviews. The request must be verified with a copy of a death certificate and be submitted within 14 days of flight cancellation. I saw many people on rides with no masks as well. I read on another review that there is a quiet area. Please see our partners for more details.
Workers at Kalahari Resort construction site test positive for COVID-19 Privacy Policy and Terms and Conditions | Great Wolf Lodge Everything was clean and employees were all around and easy to identify from their uniforms.There are lockers available for rent to store your belongings but I would recommend to bring as little as possible.It was extremely cold the day we visited so we did have large winter coats and hats on. However, some of us were told there would be a $30 fee. Moving. SECURITY then comes down and gives us a warning for going up ourselves to handle it. As always, the resort is clean and well organized. Everything closes at 9 pm but was listed open till 11 pm hard to explain to kids after a 4 hour drive sorry gotta go to bed now! Another huge issue - one of the ladies restrooms in the waterpark area had EVERY toilet full!! When we called to cancel (all Wednesday night) some of us were given full refunds with no problems. When I called the customer service representative could not even get me a manager on the phone. Was it a trick so people would wait to cancel? No masks at all in the bowling alley. Hope it is worth losing a customer. Some management is so nice and fast to offer " complimentary " meals ect, discounted rates but then if a real big problem persists get ready to be looked at and not a word said to you or nothing fixed. 193 Resort Drive, Tannersville, PA 18372; By Air: There are different airports within a two hour drive in Northeast Pennsylvania, New Jersey and New York.Two are below: Allentown, PA Click Here for Lehigh Valley International Airport (about a 45 min drive to the property) We are 3 moms, who traveled two hours away with Three kids over the age of 3 and Three kids under age 3- youngest being a 9 month old.. We arrived and immediately went in to the water park until our room was ready.. Once it was time to go up and get ready we got in to our room and our 4 year old had to use the bathroom.. he goes in and we realize that he picked up a toilet cleaning brush that had been left in the toilet bowl with feces still in it. Fill out this form using the itinerary number, email, and phone number from your booking. I also called ahead to be sure they do they do follow the mask mandates. Review tags are currently only available for English language reviews. We went here for 4 days and had a good time. After spending an hour on the phone with someone who did not speak great English I was told I would be charged $90 in cancelation fees.
Misleading Cancellation charge policy due to coronavirus I was told there in no manager on staff at the moment. We booked the very expensive Presidential Suite as a special treat and did not have a good experience. On the upside, theyre clean but they feel like youre sleeping between to sheets of paper.
Cancellation Policy | JetBlue I will be calling the local news to bring light to this situation. Is A Deposit Required At The Time Of Reservation? I had a conference here and was looking forward to staying at Kalahari, but it's been days and I've still not been able to cancel my reservation. We went and saw a camel, zebra, emu, bunnies, kangaroo and some farm type animals. It did this twice; it was not a blip. Home / Booked Guests / Before You Board / Payment & Cancellation. The going rate for a room at the hotel was a bit too pricey so we did not overnight there.
Hotel and Vacation Rental Cancellation Policies - NerdWallet Booking Policy. After two days neither me or my spouse seen a single staff member cleaning or following any protocols listed in their opening plan.
Misleading Cancellation charge policy due to coronavirus They did not. Basically they have signs up but do not approach guests to ask them to put on masks. Here is some information on our preventative measures and the most up to date information on Mask Policies: https://www.kalahariresorts.com/what-we-are-doing-to-ensure-a-safe-getaway Thank you again for sharing and I remain in hopes of seeing you again soon. I am highly frustrated with Kalahari. Keep in mind that there is alcohol everywhere here. Take care! Groups of people had no masks, teens with no masks, adults with no masks. I told herVery disappointed. And we were told that if they are not at a decent capacity, they close some of the waterpark slides and restaurants?? No masks at all in the bowling alley. After spending an hour on the phone with someone who did not speak great English I was told I would be charged $90 in cancelation fees. So I did. I asked for a supervisor and was told one would call me back within an hour. We ate lunch at the water park another day and the pretzel was enormous and tasted fine but not really like a pretzel. Please see our partners for more details. At the resort, people were walking around in the lobby & Tom Foolerys without masks. Very disappointed. read more. Flight Cancellation FAQ. Kalahari should be embarrassed that they are taking advantage of a national crisis to make money. Yes, Kalahari is an advance deposit Resort requiring the first night's lodging plus applicable taxes and resort fee to be charged at the time of reservation. On the plus side there are multiple supervisors who seem over worked, underpaid and under appreciated, WHO ARE VERY NICE AND HELPFUL but only can do so much. I alerted management several times to the issue & was told they apologized & would speak to the employees. Take care!
The line has had options in place for passengers affected by COVID-19 who need to cancel. This is sometimes called a 'force majeure clause' in booking terms and conditions. Thank you! I told her at that very moment there was a woman down at the prize counter with no mask on & they werent saying anything to her. Smaller than wilderness but ok. The check in attendant stated it was a few doors down. The Waterpark is fine but the restaurants across the board are horrible with horrible service. I dont think most people go in the winter because we were the only people there. The wave pool is really nice but the waterslides often have really long lines. However again because the crowd was low we were able to leave our belongings on chairs without being hassled to put them in lockers. If you get in line for the water park about 10 minutes before it opens, you can snag a seat just about anywhere you want. No masks at all in the bowling alley. Plus tax and Resort Fee. I asked an employee what the policy for masks was & she said they cant approach guests but tell them at the counters & before they can go on rides. Unlike it's competitor, it is more for all ages. Employee told me they cant go Hitler on people & track them down to tell them to wear masks. I asked for a supervisor and was told one would call me back within an hour. I told her at that very moment there was a woman down at the prize counter with no mask on & they werent saying anything to her. We will be back! The lobby is constantly being tended by at least one associate who is wiping down tables, door knobs, and such. Would you kindly email PAConnect@KalahariResorts.com, include your reservation #, email address & phone # as well as reference your Trip Advisor review. People were massing shoulder to shoulder without regard in the pools and other attractions. Dont be fooled, those beds are full size and my husbands feet almost hung off the end. I have a reservation for March 18, 2020. Cancellation and No-Show charges vary and are detailed along with guest room rates at the time of purchase. I also called ahead to be sure they do they do follow the mask mandates. Cancellation fees for air, land and other add-on charges will apply even if the reservation is not canceled in full. This is not a family friendly place at all!! Also they are putting people at risk by staying open. The new resort is a 1.5 million sq ft complex . I asked for a supervisor and was told one would call me back within an hour. The entire family had an absolute blast as normal at Kalahari. No one returned my call. Not true. This includes waiving fees for cancellations due to flight cancellation. She said people can get mean. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The food quality is Grade F. The price is ridiculous. I'll never book here again. One needed a code to access it, I wasnt given a code or instructions for any of this during check in.
Frequently Asked Questions | Ohio | Kalahari Resorts COVID-19 flight cancellation policy: Everything you need to know This was very disappointing because guests could pay a lot of money thinking they can possibly safely vacation only to get here and find out too late they cant. Kalahari should be embarrassed that they are taking advantage of a national crisis to make money. Did security say a word or apologize for telling me for days there was no noise? There was no extra measures for cleaning and no hand sanitizer readily available. What I had a major problem with was that they did not follow their own advertised Covid policy. Goodness, this is so disappointing to hear! So many but there is so much that is unacceptable and out of their hands. The check-in line was an hour long. Basically they have signs up but do not approach guests to ask them to put on masks. My family just came back from a resort out of the country and they followed their CPVID policy to a T. We were incredibly disappointed in Kalahari because of this. I would have preferred when I booked that they told me they had signs up but would not be enforcing. Kalahari advertises that you can cancel anytime within 24hrs and receive a full refund. The advantage to that was that there were fewer people walking past our room making noise but I stress fewer because it definitely still happened.2. Experience Aer Lingus. So wrong Kalahari!!!! Employee told me they cant go Hitler on people & track them down to tell them to wear masks. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. To make changes on the website go to " My Trips /Check-In ". I kicked people out of my chair several times a day.
COVID-19 information for consumers | ACCC We waited it out because you said 24 hours but now you decide to change it. I booked a trip for my family to Kalahari for this upcoming week. If your flight is departing within the next 72 hours, click the C ontact Us button at the top of the page to speak directly with an agent. All food outlets are tended by individuals wiping down surfaces, and they are all wearing gloves. We brought up the email - Kalahari said that they changed their cancellation policy. Wish I'd have gotten her name to call her out! I called the front desk to speak to someone about the room being so far from the elevator. They dont compensate for injury which is interesting considering the injury occurred in a room that should be safe enough to accommodate a family with children. Hello Shelly L! Is A Deposit Required At The Time Of Reservation? 6. I was sent both an email & a text reminding me of their mask policies. (Shutterstock.com) WISCONSIN DELLS, WI A popular resort in Wisconsin Dells says they're reopening one day after the state's Safer At Home order was originally set to expire. We were going with a large group and some of us have health issues. Terms and Conditions. The facility was forced to close on March 22 . Thank you for this wonderful review, Libby! I asked for a supervisor and was told one would call me back within an hour. There was no extra measures for cleaning and no hand sanitizer readily available. Masks not enforced, no temperature checks, packed hot tubs, no social distancing in waterpark lines, and shoulder to shoulder people at the bar pool. Room types may vary.
Really? Groups of people had no masks, teens with no masks, adults with no masks. I understand when you go to a resort you are taking a risk, but I assumed the resort would at least follow their own policies. I didnt get housekeeping room service I think bc of COVID-19 but when I called guest service i got whatever i needed like extra towels, extra linens, a vacuum to clean my room bc the kids made a mess with their food . And unfortunately as the situation has gotten more serious kalahari changed their policy again to revert back to 72hr plus a $30 dollar feee.
Misleading Cancellation charge policy due to coronavirus - Review of How this room even passed the inspection by the Supervising housekeeper is beyond me. We ate breakfast in outside dinners. This is completely ridiculous. After the 3rd night of my 2 year old waking up screaming to loud bangs my husband politely walked upstairs and knocked and asked if everything was okay, a husband crying explained to mine that his wife was wasted, lost their child at the waterpark and keeps falling out of bed and arguing.mean you we had been calling every night about this. Cruise COVID-19 policies: Carnival Cruise Line updates onboard mask requirements as omicron spreads. Im not super happy with the discrimination that my family was subjected to especially at an establishment that charges $500 night for a room. I was sent both an email & a text reminding me of their mask policies. We called and asked how they were going to make this right cuz we should never have had to deal with that and we were told best they can do is send someone up to remove the brush?? Very disappointed. There is plenty of seating here even on a weekend and I see no reason to rent a cabana at near $500 for one day. But the cost of a 2-bedroom suite was way over-price and didn't include arcade cards. We waited it out because you said 24 hours but now you decide to change it. We have done the right thing by our customers, but at an enormous cost. They absolutely do not follow their own Covid policies. Also, its not open until 6:00 in the winter - it was only open 10:00 - 1:00.8. Its July 8 th and the restaurants had NO ICE. If youre trying to save money on dining and you dont mind driving around they have lot of choices within 20 mn or less including Mac Donald, chick fillet, Wendys, a few diners, few pizza places including Dominos, Panera bread, Olive Garden, a Hibachi place, Friendlys, few Chinese food restaurants and even Jamaican/ Caribbean restaurants. We would have cancelled earlier if it was not for the deceptive email. I chose Kalahari because of their Covid policies that were strictly outlined. We look forward to seeing you again soon! I told her they should have a manager walking around doing that, not employees, as I can see that it may not be safe for them. Upon checkin I requested a room either on the first floor or close to the elevators because, I have a handicapped child. My son is a person with profound hearing loss (cochlear implants), a person with cerebral palsy, and a person with a cognitive impairment.
New Kalahari Resort in Round Rock opens amid COVID-19 pandemic - KTBC They offered us a very small credit and also said they'd mail us a certificate to upgrade our room the next time we stayed. They are also so friendly and say hello! more. And food choices that I saw were pizza, French fries, chicken tenders, guacamole and chips. I told her perhaps it would be better to say its not safe for the employees. Take your money and family somewhere that cares about your health and safety. Will definitely be back in October for swim, drinks and fun. Twice we waiting an hour or more to ride one single waterslide. 2 2 years ago b 1 So, Im typing this as I lay by the wave pool on our last day here. The water park inside and outside was fun. Not a good place to go during this pandemic. Cruise Cancelled by Guest. It was so bad working here, but the only upside to this job is your co-workers, they make it a little better. We have to return for a cheer competition in a few weeks and I am dreading it if I can not express this to upper management and get these fraudulent charges reversed! Erie County Health officials have expressed concern about the Kalahari Resorts facility in Sandusky adhering to COVID-19 requirements following several complaints. Awful customer service! That was a bummer and took up a lot of our time. Kindly email PAConnect@KalahariResorts.com, include your reservation #, email address & phone # as well as reference your Trip Advisor review. However by Wednesday it was clear we should not go. We were a group of 25 and there was something for everyone. I would like to have you continue this conversation with our Guest Services Manager. I decided to wait out the situation but since it has gotten worse I decided to cancel. 121+ days. You may also receive a refund for part of your cruise fare depending on the length of your itinerary and how far in advance of your departure date that you cancel. Groups of people had no masks, teens with no masks, adults with no masks. Thats a complete rip off unless you are with a large group and can split the cost. I called again this morning and I got the same go around. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Now they will dispute it with their credit cards. Review tags are currently only available for English language reviews. Follow these steps: Cancel online using My Trips to access your booking and follow the instructions from your itinerary to cancel. We're so glad to hear that you and your family enjoyed your stay. Far too many people, totally out of control. Basically they have signs up but do not approach guests to ask them to put on masks. The furthest room is 6648 and we were in 6647. After spending an hour on the phone with someone who did not speak great English I was told I would be charged $90 in cancelation fees. We look forward to seeing you again soon! 15 children in total ranging in age from 1-19 and all had a blast.It was a Saturday so we anticipated a large crowd, but never once did we have to wait on long lines to enjoy the rides.Im guessing that the news Coverage of the Corona Virus undoubtably kept many visitors at home and this was probably why the lines were much shorter than what we have experienced at other Parks.No outside food is allowed so budget accordingly to buy drinks and food. Customer service and making families feel welcome is incredibly important especially for moms like us who come so far from home to enjoy our time- our kiddos First time will unfortunately be the last. I apologize that we did not meet your expectation but also our own. more. The owners of the. I was sent both an email & a text reminding me of their mask policies. I am attaching picture here. Swim up bars, excellent drinks and restaurants more upscale and shops are nice. We're doing everything we can to ensure the health & safety of our guests during this time, and it's great to hear that it's appreciated. We have been coming here for 10 plus years. Make sure y. AirBnB have announced a $250 million package to hosts to help cover the cost of COVID-19 cancellations. How to COVID-proof your trip. The water park is big. The past two stays have had numerous problems. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Refund* and Cancellation Policy for COVID-19 - Norwegian Cruise Line When we called to cancel (all Wednesday night) some of us were given full refunds with no problems.